Referral and support services

In an emergency

If you are in immediate danger, please call the police on 000.    

If you have a hearing or speech impairment you can contact emergency services in the following ways:

  • TTY (teletypewriter) – dial 106
  • Internet relay  – ask for Triple Zero (000)
  • Captioned relay – ask for Triple Zero (000)
  • SMS relay – text 0423 677 767
  • Video relay – login to Skype and contact one of the National Relay Service contact names
  • Telephone – dial 1800 555 727 and ask for Triple Zero (000)

Services available

Support to access the below services:

If you use the National Relay Service, call 133 677 to be connected to the service you want.

If you need an interpreter, phone 131 450 to access the Telephone Interpreter Service (24 hours). They will connect you with the service you want.

safe steps: Family Violence Response Centre
Telephone counselling and referral to safe accommodation
Free call: 1800 015 188 (24 hours)

In Touch – Multicultural Centre Against Family Violence
Provides culturally sensitive services to meet the needs of women and children from culturally and linguistically diverse backgrounds affected by family violence.
Ph: (03) 03 9413 6500 or free call: 1800 755 988

Confidential national sexual assault, domestic and family violence counselling service, providing support for people experiencing, or at risk of experiencing sexual assault or family violence and also for those supporting them.
Ph: 1800 737 732 (24 hours)

Centres Against Sexual Assault (CASA)
Provide counselling, legal information and support to victims/survivors of recent and past sexual assault/abuse (including incest). To contact any CASA in Victoria, please call the Sexual Assault Crisis and Counselling Line.
Ph: 1800 806 292 (24 hours)

Women’s Health West
Provides women and children in the western region with a range of family violence services – such as court support, crisis housing and case management, women’s and children’s counselling.
Ph: (03) 9689 9588 (Weekdays 9.00am – 5.00pm)

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services
Ph: 13 11 14 (24 hours)

Kids Help Line
Support and information for children
Ph: 1800 551 800 (24 hours)

Djirra (formerly the Aboriginal Family Violence Prevention and Legal Service)
Djirra was established in October 2002 to provide assistance to victims/survivors of family violence and sexual assault and to work with families and communities affected by violence.
Ph: 1800 105 303

Elizabeth Morgan House Aboriginal Women’s Service Inc
Provides a range of services (legal, counselling, information and referral) to Aboriginal women and their children in need of support due to family violence.
Ph: 03 9482 5744 (9.00am-5.00pm Mon-Thurs, 9.00am-4.00pm Fridays)

Victim’s Support Agency
Offers information, advice and referrals to assist victims to manage and recover from the impacts of crime.
Ph: 1800 819 817 (Weekdays, 8.00am-11.00pm)

No to Violence Men’s Referral Service
Free, anonymous, and confidential telephone counselling, information, and referrals to men to assist them to take action to stop using violent and controlling behaviour.
Ph: 1300 766 491 (Weekdays 8.00am-9.00pm. Weekends 9.00am-6:00pm)

Switchboard Victoria Inc.
A community based not for profit organisation that provides a peer based, volunteer run support service for Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ+) people and their friends, families and allies. Counsellors are available between 3.00pm and midnight seven days a week.
Ph: 1800 184 527

Community Health Centres
Community Health Centres offer counselling as well as support groups for women and their children affected by family violence. Find your nearest centre here.